Key takeaways
- If your credit card was declined while you were trying to make a purchase, don’t panic — there are several reasons why this could’ve happened, many of which can be resolved quickly.
- Some common reasons your credit card might be declined include having the card’s credit limit maxed out, accidentally triggering the card’s fraud protections and even entering incorrect payment information on a website.
- To resolve the issue, call your issuer using the number on the back of your credit card and have them walk you through next steps.
You’ve made it to the register, ready to complete your purchase. You present your credit card and wait, only to have the cashier deliver the dreaded message: Your credit card has been declined.
It’s a common experience and may be caused by any number of reasons. But when it happens to you, it can be frustrating and embarrassing, not to mention a huge hassle if you don’t have an alternate form of payment.
Let’s break down the most common reasons your card might have been declined and how to prevent it from happening again in the future.
1. You met your credit limit
Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card declined.
Your credit limit is the amount of credit your issuer agrees to extend to you and can be found in your cardmember agreement or by contacting your issuer. If your credit card purchase exceeds your credit limit, your purchase may be denied.
You should know the credit limit and keep track of balances for each of your credit cards so you aren’t blindsided by reaching the limit before your monthly statement period ends. You can typically use your issuer’s credit card app to keep track of your balance and overall credit limit.
2. Your large purchase was flagged as fraud
If you splurged on a spending spree or used your credit card for a large purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.
Notifying your credit card issuer in advance of any significant changes in your spending can help fend off account locks.
3. You used your card while traveling
If you used your credit card while traveling — whether paying for dinner at a restaurant or picking up souvenirs — simply attempting the transaction in a different city could cause an issue with your bank.
Logging a lot of credit card activity in different locations (both domestic and international) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.
These days, credit card issuers often know if you’re traveling based on your past purchases. For instance, if you buy your plane tickets with the card you plan to use overseas, your issuer has some idea of your travel plans thanks to those plane tickets you purchased. If you want to be doubly sure to avoid any issue, though, consider notifying your issuer about your plans ahead of time.
4. You entered incorrect payment information
When attempting to make your purchase, especially online or via mobile app, it’s easy to incorrectly enter a digit of your credit card number, expiration date or security code. If that’s not the issue, maybe your billing address is outdated. These could all be simple explanations for a declined transaction.
Too many accidents like this can result in a freeze on your account, though. In that case, you may need to contact your issuer to clear up any misunderstanding.
You should also be diligent in notifying your issuer anytime you have a change of address. Having up-to-date personal information will help prevent both payment issues and fraud.
5. You have missed payments
After you miss a payment for the first time, you should settle the missed payment as quickly as possible. Sometimes this is as simple as going online and paying the bill, plus any late fee you might’ve been charged, while other times, you might be better off contacting your issuer and explaining what happened. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.
In some cases, you may be able to make a payment on your phone while you’re in the store and finish your transaction. But if you’re consistently missing payments, consider using autopay or setting up a notification to remind you when your statements are due.
Not only do missed payments make it difficult to use your card, but they can also have a negative impact on your credit score and dramatically reduce your ability to qualify for the best rewards credit cards or competitive loan rates in the future.
6. You’re using an expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.
Look for your new credit card in the mail as soon as three to six months before your current card is set to expire. Even if you receive it before the expiration date, you don’t need to wait. Activate it as soon as you receive it, and destroy your old card. If you don’t receive a new card, you’ll get a letter that explains your options for paying off your remaining balance.
What if I’m an authorized user and my card doesn’t work?
Any change the primary cardholder makes to an account on which you are an authorized user can affect your activity. For instance, if a card is reported lost or stolen, all cards on the account will be temporarily deactivated until new ones are issued. That’s also the case when the primary cardholder reaches the account credit limit or misses a payment.
As an authorized user, you may be affected. Always stay in communication with the primary cardholder of any accounts your information is on, and keep tabs on any upcoming expiration dates that may impact your card use.
7. Your card has a hold on it
A hold often looks like a purchase charge, but it’s just a way for businesses that don’t charge you upfront to make sure that some of your card’s funds are reserved for them. Rental car companies and hotels, for example, may put a hold on your credit card that isn’t lifted until a few days after check out, or until you return the vehicle.
Be sure your credit card has enough available credit to accommodate multiple holds at the same time. It can take a while for pending holds to charge or fall off your statement. You may be able to get it removed by contacting your issuer or the merchant, but patience is usually key in this case.
Tips: Consider using one card for booking your hotel and transportation, and another for daily spending, so you aren’t stressing the limits on one card.
What to do when your card is declined
If you find yourself faced with a declined card at the register, consider these tips for how to handle it:
In the moment
See if you have more than one way to pay, even as an authorized user. Consider using a debit card or a bit of cash in your wallet, if possible.
You can also attempt to call your issuer on the spot to try and solve the problem quickly, if your declined card is your only available form of payment. You can always save your purchase for another time and leave the store to figure out what the issue is.
If you find yourself in the worst-case scenario — left without a backup payment for goods or services you’ve already used — try calling a nearby friend or family member who can help you out on short notice.
Otherwise, you should look to the merchant to work out a plan. Give the business your contact information and ask if you can return later on with your payment. Stay calm and polite, and cooperate with the manager or business owner so you can find a viable solution for both parties.
Afterward
The first item on your to-do list after your card is declined should be calling your credit card issuer. If you have an app for your credit card, you should check that, too. Look for fraud alerts or any suspicious activity within your transactions, as well as issues involving your balance and payments.
Once you call your issuer, a representative will be able to determine why you were unable to make the transaction and help you work out a solution to regain access to your credit line.
How to prevent your card from getting declined
- Stay below your credit limit. Keep an eye on your balance, and if you get close to your credit limit, make a plan to pay it off before its due date.
- Sign up for account alerts. Most credit card issuers give cardholders the option to sign up for text or email alerts that notify you of any suspicious activity. You can also sign up for balance and spending notifications.
- Pay your balance on time. To protect your credit score and your ability to make purchases, practice solid financial habits by always paying your balance on time and in full every month. Enabling autopay for at least the minimum payment amount could help you avoid missed payments.
- Notify your issuer of any travel plans. In order to avoid being stuck in a foreign country on spring break without a payment method, call your issuer or set travel dates on your issuer’s app to let them know where you will be traveling. This applies to domestic travel as well.
The bottom line
Even if you follow every step mentioned above, you can’t be certain your card won’t ever be declined. Sometimes it’s a matter of making a quick call to your issuer in order to approve a legitimate purchase they flagged as fraud. Although it may seem like an inconvenience, the extra level of security is good for you and your finances in the long run.